Last Updated: August 24, 2026
At Fabbie Beauty Limited, we want you to receive your order exactly as expected.
Because we sell skincare, makeup, fragrance and other beauty products, some items cannot be returned once opened or used for hygiene and safety reasons.
This policy explains when returns, replacements and refunds may be available.
1. Wrong, Damaged or Defective Items
If you receive:
- The wrong product
- A product that is damaged during delivery
- A product that is defective or unusable upon arrival
- An item that does not materially correspond with the product ordered
please contact us as soon as possible and preferably within 48 hours of delivery.
Please provide:
- Your order number
- Your name and phone number
- Clear photographs of the item
- Clear photographs of the packaging
- A short video where necessary to demonstrate the issue
We will review the complaint and determine the appropriate resolution.
Depending on the circumstances, this may include a replacement, return, store credit or refund.
2. Change of Mind
We generally do not accept returns simply because a customer has changed their mind, ordered the wrong shade, selected the wrong product, no longer wants the product or does not like the product after purchase.
For beauty and personal-care products, this restriction is particularly important for hygiene and product-safety reasons.
However, where applicable law gives you a non-excludable right to return an item, that right will continue to apply.
3. Opened or Used Beauty Products
For hygiene and safety reasons, we cannot ordinarily accept returns of beauty, skincare, makeup, fragrance or personal-care products that have been:
- Opened
- Used
- Tested
- Applied to the skin
- Removed from their original protective packaging or seal
unless the item is defective, damaged, incorrect, or another legally recognised reason for return applies.
4. Products Damaged After Delivery
We cannot accept responsibility for damage caused by the customer after successful delivery.
This includes damage caused by:
- Incorrect storage
- Exposure to excessive heat or sunlight
- Water damage
- Improper handling
- Failure to follow the manufacturer’s instructions
5. Return Conditions
Where a return is approved, the product should generally be:
- Unused
- In its original condition
- In its original packaging
- Complete with accessories or accompanying items where applicable
We may request photographs or other evidence before approving a return.
6. Return Shipping
Where Fabbie Beauty has supplied an incorrect, damaged or defective item, we will work with the customer to determine an appropriate return or replacement arrangement.
Where a return is requested for reasons that are the customer’s responsibility and a return is approved at our discretion, the customer may be responsible for the associated return delivery cost.
7. Refunds
Once a refund has been approved, the refund will be processed using an appropriate payment method.
The time it takes for the funds to appear in your account may depend on the payment provider or financial institution involved.
Where a refund is due because Fabbie Beauty supplied an incorrect, defective or otherwise returnable item, we will communicate the refund process and applicable timeframe to the customer.
8. Exchanges
Where appropriate and subject to product availability, Fabbie Beauty may offer an exchange for an incorrect, damaged or defective product.
If the replacement product is unavailable, another appropriate resolution may be offered.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has been processed, dispatched or handed over to a delivery partner.
Where an order has already entered the delivery process, additional arrangements may be required before a refund can be processed.
10. Missing or Incomplete Orders
If an item is missing from your package, please contact us promptly with your order number and photographs of the package received.
We will investigate the matter with our fulfilment and delivery partners and provide an appropriate resolution where the claim is verified.
11. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove, restrict or override any consumer rights that cannot lawfully be excluded under applicable Nigerian law.
Where applicable law provides a consumer with a right to return goods or receive a refund, those rights will apply.
12. How to Request a Return or Refund
To request a return, replacement or refund, contact:
Fabbie Beauty Limited
Email: Hello@fabbiebeauty.com
Phone/WhatsApp: +2347084348230
Please include your order number and explain the issue clearly.
We will review your request and respond as soon as reasonably possible.